The Difference between Focusing on Problems and Focusing on Solutions
Case 1
When NASA began the launch of astronauts into space, they found out
that the pens wouldn't work at zero gravity (ink won't flow down to
the
writing surface). To solve this problem, it took them one decade and
$12 million.
They developed a pen that worked at zero gravity, upside down,
underwater, in practically any surface including crystal and in a
temperature range from below freezing to over 300 degrees C. And what
did the Russians do...?? They used a pencil.
Case 2
One of the most memorable case studies on Japanese management was
the
case of the empty soap box, which happened in one of Japan's biggest
cosmetics companies. The company received a complaint that a consumer
had bought a soap box that was empty. Immediately the authorities
isolated
the problem to the assembly line, which transported all the packaged
boxes
of soap to the delivery department. For some reason, one soap box went
through the assembly line empty. Management asked its engineers to
solve
the problem.
Post-haste, the engineers worked hard to devise an X-ray machine
with high-resolution monitors manned by two people to watch all the
soap
boxes that passed through the line to make sure they were not empty. No
doubt,
they worked hard and they worked fast but they spent a whoopee amount
to
do so.
But when a rank-and-file employee in a small company was posed
with the same problem, he did not get into complications of X-rays,
etc., but
instead came out with another solution. He bought a strong industrial
electric fan and pointed it at the assembly line. He switched the fan
on, and as each soap box passed the fan, it simply blew the empty
boxes out
of the line.
Moral
Always look for simple solutions. Devise the simplest possible
solution that solves the problems.
LEARN TO FOCUS ON SOLUTIONS, NOT ON PROBLEMS.