Please answer these questions for known our intend implementation ISO 9001
1. Is our management system the way we run our business or is it simply a set of documents we used to show compliance with ISO 9001?
2. If we document what we do, can we be sure that will be documenting everything that affects our ability to satisfy our customers?
3. What is more important for us to sustain succes, is it to achieve objectives or get ticks in boxes?
4. Do we want out staff to learn new skills that will help us improve our performance or do we want them to learn how to catch us out?
5. Is our goal to survive the audit or to improve our performance?
6. Do we want our third party auditors to prove us that our system is effective or simply tell us if it is compliant with ISO 9001?
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